Return Policy

We want your FrostSip order to arrive in great condition. If something is wrong, contact us quickly so we can help.

30-day satisfaction help

Email us within 30 days of delivery if your item arrives damaged, incorrect, or unusable. Include your order number and clear photos so we can review the issue.

Return eligibility

Items must be unused, in original condition, and include original packaging when possible. Return approval is required before sending anything back.

Damaged or incorrect items

If your order arrives damaged or incorrect, email thefrostsip@gmail.com with photos and your order number.

Non-returnable items

Used items, items damaged after delivery, and items returned without approval may not be eligible for a refund.

How to start

Contact thefrostsip@gmail.com. We will reply with next steps.

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